Vision & Mission

We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service. We are committed to the growth, development and welfare of our people upon whom we rely to make this happen.

We see an organization which aims at leadership in the hospitality industry by understanding its guests; and designing and delivering products and services which enable it to exceed their expectations.

We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.

We see a lean and responsive organization where decision making is encouraged at each level and which accepts change. An organization that is committed and responsive to its guests.

• We see a multi-skilled workforce; which consists of team players who have pride of ownership in translating the organization’s vision into reality.

• We see an organization where people are nurtured through continuous learning and skill improvement; and are respected, heard and encouraged to do their best.

• We see a diverse workforce which has been exposed to different cultures, problems and situations and can use its experiences to enrich the local employees.

• We see the world dotted with hotels of in strategic commercial and resort locations.

• We see user-friendly technology enhancing value for our customers and helping our personnel by making information more accessible.

• We see an organization which is conscious of its role in the community, supporting social needs and ensuring employment from within the local community.

• We see an organization which is committed to the environment, using natural products and recycling items, thus ensuring proper use of the diminishing natural resources.